Frequently Asked Questions
1. Is parking available?
We have ample free parking right outside our front door.
2. Is there elevator access?
No need! Most of our studio space is on the ground floor giving you easy access. Only The Loft studio is on the second floor.
3. When should I arrive? What do I need to sign in?
Please arrive 5 minutes before your booking time to sign in and get situated. This ensures that you get everything you paid for. If you're late for your booking, you'll forfeit that time. Bring a copy of your confirmation email (either printed or mobile) to sign in with the front desk staff.
4. Is wi-fi available?
Velvet Season is proud to offer free wi-fi for all guests. Please ask your host for username/password.
5. How much does it cost?
That depends on which studio you're booking! Lumina is $100/hr, Glendale are $95/hr, The Loft is $75/hr, and the Product Studio is $55/hr. Booking 8 hours or more entitles you to a 15% discount (comes off automatically).
6. Does the fee include a photographer?
It does not. Velvet Season's fees are for space rental only.
7. What if there are damages?
We'll enter your room (quietly) 10 minutes before the end of your session to inspect the room for any damages. If there are any damages, you'll be invoiced immediately.
8. What's the capacity of each studio?
Lumina - 20 people including photographer and crew
Glendale - 16 people including photographer and crew
The Loft - 12 people including photographer and crew
Product Studio - 4 people including photographer and crew
9. Are there dressing rooms and/or a makeup table? If so, is there a fee?
We have two dressing rooms and a large makeup table that seats two. We do not charge our guests to use either of these, but they are on a first come, first served basis during your booked session.
10. Can I book this space for a private event?
We'd love to host you! Please reach out to us at hello@velvetseason.ca so we can chat about what you've got in mind or visit our Events page and fill out the form for a quote.
11. What equipment is available?
Please bring all your lighting and gear. We are more than happy to loan you an extension cord, step stool, or other items (markers, pens/pencils, lint roller, stain remover pen, fabric steamer, etc.) as you need.
12. Can I use/borrow props from other studios?
If the other studios aren't in use, you're more than welcome to. Please ask the staff member at the front desk for assistance, they'll be more than happy to check if it's available for your use.
13. What's the cancellation policy?
Velvet Season will credit any rescheduled booking date with a minimum of 24 hours' notice based on availability, without an increase or penalty in our hourly rates. If a cancellation or request is received within 24 hours of your booking, you will be required to re-book a new time at the current set rate. No refunds will be issued. If you need to cancel your session, please email us at hello@velvetseason.ca
13. Do you offer after-hours bookings?
Our last regular-priced booking is scheduled for 7PM 7 days/week. After-hour bookings are accepted and will be scheduled and booked manually. The hourly price for after-hour bookings is $150 per hour. Please reach out to us at hello@velvetseason.ca to inquire about an after-hours booking.
14. Can I bring my pet?
If your pet is part of your shoot, of course you can! There is a $25 fee per pet which is payable upon your arrival and check-in. Your pet must be kept leashed at all times in common areas, and must keep noise to a minimum. If your pet makes a mess, you'll be responsible for cleaning fees.
16. Can I wear outdoor shoes?
Please bring indoor only shoes to wear within the facility. If you forget your indoor shoes, we'll provide booties to wear inside the facility.
COVID-19 Guidelines
Checking in - Please arrive 15 minutes early to complete our COVID-19 Liability Waiver and Contact Tracing book. When your room is ready and disinfected, we'll escort you directly into your room. Masks must be worn at all times when in the common areas.
Sanitization - We have adjusted our booking calendar to allow 30 minutes in between booking to sanitize each room after each use. This ensures your room is clean and sanitized for your use.
Capacity Limits - Each studio has a max capacity limit which includes photographer and crew. This must be strictly adhered to. Extra people will be asked to wait outside.
Proof of Vaccination - effective September 22, 2021 you are required to show proof of vaccination against COVID-19 with ID when you are hosting or attending an event at Velvet Season Studios. At this time, you are not required to show proof of vaccination for photography or videography.
Visible Symptoms - Velvet Season reserves to right to reschedule your time to a later date if you are showing visible symptoms of COVID-19.